Coronavirus and Y.O.U
*** Updated 6th May 2020 ***
As I'm sure you're aware, we're in the middle of an unusual and challenging situation as a result of the Coronavirus.
We wanted to reassure you that the health of our customers, teams and families is of the highest priority. We are doing everything we can to protect everyone at this time and have put in additional hygiene and safety measures to keep everyone safe and well.
We are still open for business through our website and are working hard to maintain the level of service and support that we are proud to provide. I am continuing to respond to all enquiries as quickly as possible and intend to continue doing that for the foreseeable future.
As of the Government's wider shut down in late March, we have reduced our deliveries so as to minimise trips to the Post Office to safeguard the safety of our staff and others. We are continuing with additional sanitation measures and are wearing medical gloves at all times when processing orders.
We are aware of some delays in deliveries, particularly to mainland Europe, so we ask you to be patient and bear with all the services involved at this time. All items confirmed as dispatched have been posted by us, but we are hearing from customers and others that many are taking longer than usual to arrive. We understand this is frustrating for some, but hopefully it will be worth the wait and you will love your new undies when they finally get to you!
As with many small businesses, we really appreciate and in fact need your support at this time. We really want to maintain our buy-one give-two promise to provide underwear to people less fortunate than ourselves, and your help and support really does make a difference to that.
Many thanks in advance for your patience and understanding during this time. We will continue to monitor the situation and keep you updated as we respond to the latest Government guidelines, and I hope that we all stay fit and well.
Please do let me know if you have any concerns or further questions and many thanks again for your support. Look after yourselves and each other.