Shipping and returns

Shipping

We know you will be excited about receiving your new Y.O.U underwear, so all orders will be processed and sent out to you as soon as possible. We guarantee this will be within 1-2 business days and you will receive email confirmation when they have been dispatched, to minimise your waiting around.

For standard UK orders, we use Royal Mail’s First Class for single items or Signed For delivery services for underwear packs or larger items. These should both bring the items winging to your door within 2 working days, although it is possible to upgrade your delivery options to Royal Mail Special Delivery for an additional charge.

For international orders, we use Royal Mail tracked delivery, so you know exactly where your undies are whilst on their way to you.

If you’re completely revamping your underwear drawer, we offer free delivery for all UK orders over £70, as well as orders over £85 within Europe and £100 for the rest of the world.

Full details of our postage rates are given below:

UK orders

Shipping Type

Sample order

Postage cost

Standard shipping, Royal Mail First Class (up to 133g)

Single pairs of undies.

£1.90

 

Standard shipping, Royal Mail Signed For (134g-1kg)

Packs of undies.  

£4.90

Royal Mail Special Delivery (next day by 1pm, excl. Saturday) (up to 100g)

Single pairs of undies.

£7.45

Royal Mail Special Delivery (next day by 1pm, excl. Saturday) (101g-500g)

Packs of undies.  

£8.25

Free shipping – orders over £70

Underwear drawer refresh

Free

 

International orders

Shipping Type

Sample order

Europe

Rest of the world – zone 1*

Rest of the world – zone 2**

Standard shipping (up to 250g)

Single pairs of undies & smaller packs

£4.60

£5.15

£6.15

Standard shipping (251g-500g)

Medium packs of undies (e.g. 3 pairs & smaller styles)

£6.30

£8.55

£9.55

Standard shipping (501g-1kg)

Larger packs of undies (e.g. 5 pairs men’s trunks)

£9.60

£14.30

£15.05

Tracked & signed for (up to 250g)

Single pairs of undies & smaller packs

£9.70

£10.75

£11.05

Tracked & signed for (251g-500g)

Medium packs of undies (e.g. 3 pairs & smaller styles)

£11.15

£13.50

£13.95

Tracked & signed for (501g-1kg)

Larger packs of undies (e.g. 5 pairs men’s trunks)

£13.50

£18.30

£19.10

Free shipping

Underwear drawer refresh

Orders over £85

Orders over £100

Orders over £100

 

* Rest of the world - zone 1 – including USA, Canada, Russia, most of South & Central America, and Asia (including Hong Kong).

** Rest of the world - zone 2 – including Australia, New Zealand, Singapore, Pacific islands, and other outlying countries.

 

Happiness guaranteed returns

We want you to love your new super soft Y.O.U undies and hope that they fit perfectly. However we understand that isn’t always the case, so we offer a happiness guaranteed return policy.

If you are unhappy for any reason, we offer a fuss-free exchange or refund on all items within 30 days of purchase. Provided they are unworn, unwashed, undamaged and in their original packaging, we will happily exchange the items for another size, style or colour, or refund you if you are not completely happy with your purchase.

We hope this gives you confidence to refresh your underwear drawer and start changing the world one pair of pants at a time.

If you have any further questions though, please don’t hesitate to contact us at info@youunderwear.com.