Refunds & Returns
We want you to love your new super soft Y.O.U undies and hope that they fit perfectly. However we understand that isn’t always the case, so we offer a happiness guaranteed return policy.
If you are unhappy for any reason, we offer a fuss-free exchange or refund on all items within 30 days of purchase, or until the 31st of January for products bought in November and December as Christmas gifts*. Simply return them to us at the address below, along with your name and order number:
Y.O.U underwear, 11 Bodley Place, Oxford, OX2 7TF
Unfortunately, as a small business we can’t cover the cost of returning the items to us. However we do pay for your replacement undies to go out.
We hope this gives you confidence to refresh your underwear drawer and start changing the world one pair of pants at a time. If you have any further questions about returns, please contact us at email@example.com.
- Earrings and menstrual cups are non-returnable for hygiene reasons.
- We have the right to refuse a refund if the item is in an unsatisfactory condition. Returns need to be made unwashed, unworn, undamaged and in their original packaging.
Still got a question? Head to our FAQs for more information, or email us at firstname.lastname@example.org