What size am I? |
How will my undies be delivered? |
Shipping Rates |
What if I change my mind? | What packaging do you use? |
How do I donate to Smalls for All?
What size am I?
Details of the styles and sizes available for men and women are given below. If you aren't sure or are in the middle of range, we would suggest you go for the larger size so they are more comfortable.
Our bikinis in particular tend to come up a bit small, so we would recommend you going one to two sizes larger than you usually would to ensure a comfy fit.
Band: wrap the tape measure around, just under your bust.
Waist: wrap the tape measure around the narrowest part of your torso.
Lower hip: wrap the tape measure around the fullest part of your hips and buttocks.
If you need more specific sizing help, please email us at info@youunderwear.com.
| Two-Way Strap Bralette | ||||
|---|---|---|---|---|
| Small | Medium | Large | ||
| Dual UK Sizes | 8-10 | 10-12 | 12-14 | |
| Band width | 29.5 | 32 | 34.5 | |
| Front strap length | 32.5 | 33.7 | 34.9 | |
| Fits bra sizes (approx.) | 32 B/C - 34 A/B | 34 C - 36 A/B | 36 C - 38 A/B | |
| Women's Boy Shorts | |||||||
|---|---|---|---|---|---|---|---|
| 8 | 10 | 12 | 14 | 16 | 18 | 20 | |
| Waist Size | 25-26" | 27-28" | 29-30" | 31-32" | 33-34" | 35-36" | 37-38" |
| Hip Size | 35" | 37" | 39" | 41" | 43" | 45" | 47" |
| Women's Bikini | |||||||
|---|---|---|---|---|---|---|---|
| 8 | 10 | 12 | 14 | 16 | 18 | 20 | |
| Waist Size | 24-25" | 25-26" | 26-27" | 28-29" | 30-31" | 32-33" | 34-35" |
| Hip Size | 34" | 36" | 38" | 40" | 42" | 44" | 46" |
| Women's Thongs | |||||||
|---|---|---|---|---|---|---|---|
| 8 | 10 | 12 | 14 | 16 | 18 | 20 | |
| Waist Size | 25-26" | 27-28" | 29-30" | 31-32" | 33-34" | 35-36" | 37-38" |
| Hip Size | 35" | 37" | 39" | 41" | 43" | 45" | 47" |
| Men's Hipster Trunks | ||||
|---|---|---|---|---|
| Small | Medium | Large | Extra Large | |
| Waist Size (measured) | 31-33" | 33-35" | 36-38" | 39-41" |
| Equates to clothing size (approx.) | 30-32" | 32-34" | 34-36" | 36-38" |
How will my undies be delivered?
*** Coronavirus impact on deliveries - 7th May 2020 ***
Safety is our first priority, so given the issues caused by the coronavirus we are currently limiting our deliveries to minimise risk. We have additional sanitation methods in place and are going to the Post Office less frequently to keep our staff and others safe. We will continue to monitor the situation, so please bear with us during this time. We really appreciate (and need!) your support, so thank you in advance and please look after yourselves and each other.
Please see our dedicated Coronavirus information page for more details.
**************
We know you will be excited about receiving your new Y.O.U underwear, so we are on standby ready to process and send out your order as soon as possible. For all orders placed before 2pm, we will usually get those out the same day, so they should be with you within 1-2 business days. You will receive a separate email confirmation when your order has been dispatched, so you will know it's on its way.
For standard UK orders, we use Royal Mail’s First Class or Signed For delivery services. It is possible to upgrade your delivery options to Royal Mail Special Delivery for an additional charge.
For international orders, we use Royal Mail tracked delivery, so you know exactly where your undies are whilst on their way to you.
If you’re completely revamping your underwear drawer, we offer free delivery for all UK orders over £70, as well as orders over £85 within Europe and £100 for the rest of the world. Full details of our postage rates are given below.
For all our delivery options, we pass on the actual charges as closely as possible (based on average costs) so we only charge you what the delivery costs us. We want our undies to get to you safely and we try to make all our charges as clear and transparent as possible.
Shipping Rates
UK Orders
| Shipping Type | Sample Order | Postage Cost |
|---|---|---|
| Standard shipping Royal Mail First Class (up to 133g) |
Single pairs of undies. | £1.90 |
| Standard shipping Royal Mail First Class (up to 134g-1kg) |
Packs of undies. | £3.95 |
| Royal Mail First Class signed for (up to 133g) |
Single pairs of undies | £3.10 |
| Royal Mail First Class signed for (134g-1kg) |
Packs of undies. | £5.15 |
| Royal Mail Special Delivery (next day by 1pm, excl Saturday) (up to 100g) |
Single pairs of undies. | £7.10 |
| Royal Mail Special Delivery (next day by 1pm, excl Saturday) (101g-500g) |
Packs of undies. | £7.90 |
| Royal Mail Special Delivery (next day by 1pm, excl Saturday) (501g-1kg) |
Large packs of undies. | £9.20 |
| Free Shipping - orders over £70 | Underwear drawer refresh | Free |
International Orders
| Shipping Type | Sample order | Europe | Rest of the world – zone 1* | Rest of the world – zone 2** |
|---|---|---|---|---|
| Standard shipping Royal mail First class (up to 100g) |
Smaller single items | £2.95 | £3.95 | £4.10 |
|
Standard shipping Royal mail First class (101g - 250g) |
Single pairs of undies & smaller packs | £4.95 | £6.50 | £7.00 |
|
Standard shipping Royal mail First class (251g - 500g) |
Medium packs of undies (e.g. 3 pairs & smaller styles) |
£7.15 | £9.60 | £10.30 |
|
Standard shipping Royal mail First class (501g - 750g) |
Larger packs of undies (e.g. 5 pairs men’s trunks) |
£8.45 | £12.15 | £12.90 |
|
Standard shipping Royal mail First class (751g - 1kg) |
Larger packs of undies (e.g. 5 pairs men’s trunks XL) |
£9.45 | £14.30 | £15.05 |
| Royal Mail Tracked & signed for (up to 100g) |
Smaller single items | £8.50 | £9.15 | £9.35 |
|
Royal Mail Tracked & signed for (101g - 250g) |
Single pairs of undies & smaller packs | £9.85 | £11.05 | £11.40 |
|
Royal Mail Tracked & signed for (251g-500g) |
Medium packs of undies (e.g. 3 pairs & smaller styles) |
£11.45 | £14.00 | £14.50 |
|
Royal Mail Tracked & signed for (501g-750g) |
Larger packs of undies (e.g. 5 pairs men’s trunks) |
£12.55 | £16.30 | £17.00 |
|
Royal Mail Tracked & signed for (501g-1kg) |
Larger packs of undies (e.g. 5 pairs men’s trunks XL) |
£13.35 | £18.30 | £19.10 |
| Free shipping | Underwear drawer refresh | Orders over £85 | Orders over £100 | Orders over £100 |
What if I change my mind? Refunds & Returns
We want you to love your new super soft Y.O.U undies and hope that they fit perfectly. However we understand that isn’t always the case, so we offer a happiness guaranteed return policy. If you are unhappy for any reason, we offer a fuss-free exchange or refund on all items within 30 days of purchase.Provided they are unworn, unwashed, undamaged and in their original packaging, we will happily exchange the items for another size, style or colour, or refund you if you are not completely happy with your purchase.
We hope this gives you confidence to refresh your underwear drawer and start changing the world one pair of pants at a time.
If you have any further questions though, please don’t hesitate to contact us at info@youunderwear.com.
Packaging
We believe in minimising the packaging and plastic that we use, so all Y.O.U underwear is packaged in resuable, 100% organic cotton bags. These are perfect for storing your undies while travelling, or for holding jewellery, power cables or other items you need to keep safe. We want you to reuse them and not just throw them away, so you can always use them as a gift for someone who makes a difference if you don't want them yourself!
To keep our undies safe on their way to you, we use small recycled plastic outer bags. These are already recycled and can be recycled again in most areas (this does depend on your local Council collection facilities). We are hoping to move to paper or compostable packaging next year and are currently looking into the best options based on our order volumes and delivery locations.
We appreciate that many people care about packaging options and we are working to cut out all our single-use plastic and make our packaging as sustainable as possible. We also offer discounts if you don't want our reusable cotton bags (or already have one), so please just get in touch at info@youunderwear.com and we will arrange that for you.
How do I donate to Smalls for All?
Smalls for All do amazing work supporting women and children in the UK and Africa by providing them with underwear. They accept donations of gently-worn bras and new, unworn underwear to help with this, which can be sent directly to them in Scotland. You can also support them financially and full details of how to help Smalls for All can be found on their website: https://www.smallsforall.org/get-involved/donate/- Lydia